ORDERING CUSTOM PIECE
Need a special piece to fit a specific space? Have a design idea, but need help executing it? Let us make your vision a reality with a custom piece. We’ll meet with you in person, via phone, or through a video call for your free consultation. During that meeting, we’ll discuss your needs, project dimensions, lumber and finish choices, and any other relevant details. After the consultation, we’ll draw up the plans for your project. Once the project fee and relevant materials deposit is received, your project will be added to our production schedule and we’ll give you an estimated delivery date for your one-of-a-kind custom piece.
PAYING FOR YOUR PIECE
We accept cash and debit card payments. For custom pieces, a standard $75 project fee along with any applicable special materials deposits are due after your consultation in order to schedule your project.
DELIVERING YOUR PIECE
We offer free local delivery within 30 miles on all custom and signature pieces. Delivery up to 100 miles may be arranged for a small fee. For those individuals living outside the 100 mile radius, freight shipping is available, however, we are not responsible for any damages incurred when using freight shipping handlers. Smaller items available through our online store may be shipped via USPS, UPS, or FedEx.
UNDERSTANDING OUR WARRANTY
Ballash Woodworks hand crafts pieces that are designed to last. We stand by our products, and will replace free of charge any product damaged due to faulty craftsmanship or design. However, we do not cover damage incurred during shipping when using freight shipping handlers, damage considered "normal wear and use," and damage resulting from pieces not being cared for correctly or being used in a manner outside their intended use.
RETURNING YOUR PIECE
If you are unsatisfied with one of our signature items or an internet purchase, return it free of damage within 30 days and we will issue a refund upon receipt of your item. We do not issue standard refunds on custom pieces. However, situations change, and if your find your custom piece no longer works for your space, contact us about potentially buying back your piece.
CARING FOR YOUR PIECE
Upon delivery, we provide you with care instructions specific to your piece. We use a variety of lumber and finishing solutions, each with their own unique care instructions. During the planning process for custom pieces, we will walk you through the options to help you decide which finishing system works best for your needs.